Returns & Exchanges
At Tortoise General Store, we take pride in our curated selection of home goods and want you to be completely satisfied with your purchase. If a product does not meet your expectations, we offer returns on unused items in their original packaging within 14 days of delivery.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Carefully pack the items in their original boxes with all protective materials to ensure they arrive back at our gallery safely.
Ship the Item
Affix the provided shipping label or use a trackable carrier of your choice to send the package to our designated returns warehouse.
Receive Your Refund
Once our team inspects the returned goods for quality assurance, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing